We at APIX value our clients and strive to provide the most comfortable conditions for cooperation. Therefore, we have developed a convenient and transparent procedure for returning goods so that you can return products if necessary without unnecessary difficulties.

Conditions for returning goods:

  1. Return period:

    The product can be returned within 14 days from receipt of the order. Please ensure that the item is unused and kept in its original condition.

  2. Return procedure:

    To process a return, contact our manager by phone or email. Please include your order number and reason for the return.

    The manager will provide you with all the necessary information about the return process and help you complete your application.

  3. Packaging and condition of goods:

    The product must be returned in its original packaging, with a complete set of documents and all components.

    The returned item must be in the same condition in which you received it, without signs of use or damage.

  4. Refund:

    After receiving and checking the goods, we will return the money to your specified bank account or other convenient payment method.

    The refund period is up to 7 working days from the date of receipt of the goods at our warehouse.

  5. Return costs:

    All costs associated with returning the goods are borne by the buyer. If the return is due to a product defect or an error on our part, we will reimburse all shipping costs.

Returns and exchanges:

  • We also offer the opportunity to exchange goods for a similar or other product from our range. To do this, contact our manager and clarify the exchange details.
  • If you receive an item that is defective or damaged, please contact us as soon as possible. We will promptly resolve this problem and offer a replacement product or refund.

We strive to provide high quality service and satisfaction to our customers. If you have any questions or difficulties regarding the return of goods, our managers are always ready to help you and provide the necessary advice.

APIX is your reliable partner in beekeeping, taking care of your interests and comfort. Thank you for choosing us!